Terms and Conditions
Prices on this website are suggested retail and subject to change without notice.
ACI sells wholesale only to qualified businesses and/or buyers.
To open an account, submit the required form(s), and after verification, we can set up your account and issue wholesale pricing. We cannot quote wholesale pricing unless you have an account with us.
Minimum opening order is $150.00.
After the initial order, the minimum per order is $75.00. Orders under $75.00 may be subject to a $10.00 service fee.
Minimum Quantities
Products listed as Minimum 12 are per color- colors cannot be combined to equal 12.
They also must be ordered in increments of twelve- we cannot break dozen packs for these products.
Payment Terms
- Credit or Debit Card
- Net 30 day account – Initial order must be credit card
Credit Terms
Net 30 days account requires a minimum of three credit references and takes approx. 2-6 weeks of approval time, depending on your references’ response time. We must have account numbers and fax numbers for your references.
Past due accounts will be charged 1.5% per month service charge which is equivalent to 18% annual percentage rate.
Freight Terms
Actual freight charges will be prepaid and added to your invoice.
FFA (ground transportation only) allowed on orders of $750.00 or over,
if paid within terms.
Claims and Returns
Claims for items damaged in transit must be filed with the carrier.
Claims for errors or shortages must be made within 10 days of receipt of order.
A Return Authorization # is required for all returns. Unauthorized returns will not be credited. Authorized returns must be received within 10 days of approval to receive credit. Merchandise returned must be in original packaging, full dozens only (if applicable), without price tags and in sellable condition.
Note: ACI does not offer a “Seasonal Return Policy”. Please do not purchase excess products and request to return what you did not sell or use. We do realize that ordering errors do occur and we will certainly work with you in this situation if you advise us within 10 days after receiving your order. After 10 days, some returns may be allowed but subject to a 15% restocking fee.
For additional information or assistance, please call our
Customer Service Associates –
800-433-2918 – Toll-free
817-370-9515 – Local
817-370-1957 – Fax
Office Hours are 8:00 am – 5:00 pm – CST – Monday- Friday
